ZAPIT USA Shipping FAQs
ZAP IT Shipping FAQs
How do I shop online and ship to the Philippines?
- SHOP from your selected US online store.
- SHIP to this address:
YOUR NAME (Full Name + Zapit, Example: Maria Cruz Zapit)
USA - PH Direct
400 Victory Blvd. Suite C
Staten Island, NY 10301
Tel +1 (646) 465-3650
- Shipping fee will be evaluated upon arrival of goods.
- Pay thru the following payment options: Coin Payment, Dragonpay, SLP Payment, PayMaya and Shopping Wallet
- How to GET YOUR PACKAGE?
Member will be notified when package is ready for pick up or delivery.
Option 1: Have it delivered via Lalamove or J&T
Option 2 : Pick up at JG Office or Davao HQ
Option 3 : Items can be sold in MarketPlace as your products
How do I send USA Parcel Pa Pinas?
- SEND your parcels via your local courier or post office/USPS, (choose service with TRACKING NUMBER) using this address.
RECIPIENT’S NAME (Full Name + Zapit, Example: Maria Cruz Zapit)
USA-PH Direct
400 Victory Blvd. Suite C
Staten Island, NY 10301
Tel +1 (646) 465-3650
- SHIP to this address:
YOUR NAME (Full Name + Zapit, Example: Maria Cruz Zapit)
USA - PH Direct
400 Victory Blvd. Suite C
Staten Island, NY 10301
Tel +1 (646) 465-3650
- SIGN UP / LOG IN on Zap It Member Site and fill up the Zap It USA Shipping Form to submit your package details, including POSTAL TRACKING NUMBER.
- Pay thru the following payment options: Coin Payment, Dragonpay, SLP Payment, PayMaya and Shopping Wallet
- Member will be notified when package is ready for pick up or delivery.
How long will may Package reach the Philippines?
As soon as your package arrives, it will be sent out on the next available flight to the Philippines.
Flights are every Tuesday and Friday.
- All packages received Friday-Monday (cut-off: 12nn) will be shipped out on the TUESDAY flight.
- All packages received Tuesday-Thursday (cut-off: 12nn) will be shipped out on the FRIDAY flight.
Transit time to Manila is 5 to 7 working days.
How do I save on air shipping charges?
If you have multiple packages coming from different stores, you can request to have them consolidated in one flight to save on shipping. Please contact Customer Service for your consolidation request.
All packages for consolidation received from Friday to Thursday will be shipped out on the FRIDAY flight (cut-off is at 12nn, one day before the flight).
Please note that consolidation does not mean unpacking each parcel then gathering them all in one big box. Packages will be sent out “as is”. If there are no instructions to consolidate packages, each one will be shipped out as received on the earliest available flight schedule.
How can I compute for the shipping charges of my purchase?
Friendly Fees – Get value for money with rates that are lowest among the market, plus excellent service that is expected from an industry pioneer
For packages received effective: January 1, 2023
$6.79/lb.- personal effects (min. of 2 lbs/ package; min. of 1 lb. succeeding packages)
$6.99/lb. - Electronics*/Commercial* (min. 2 lbs/ package; min. 3lbs over $50)
$7.59/lb. – Motorcycle/Car parts (min. 2 lbs/package; min. 3lbs over $50)
- *Additional surcharge may apply
- Provincial Delivery - Actual J&T Delivery Charge (Applies to major cities)
- Handling fee/shipment: $5.00
- Shipping charges for "Special handling" items will be on a case to case basis depending on description of item, size, quantity and value of goods.
- Chargeable weight will be based on the volume of the package and not the actual weight should the dimensions be bulky and not proportionate to the weight.
- Excluding 12% VAT
How do I pay for freight charges?
Freight charges can be paid in U.S. Dollars or its equivalent in Philippine pesos, based on the day's exchange rate, via Coin Payment, Dragonpay, SLP Payment, PayMaya and Shopping Wallet when package is picked up.
Once payment is settled, we will send your package on the next available flight. We fly parcels out on Tuesdays and Fridays
How can I compute for Door to Door / Provincial delivery charges of my Package?
Metro Manila – Actual Lalamove Delivery Charge
Provincial – Actual J&T Delivery Charge
Is my package insured?
Packages are insured for $3.00/lb. up to $100.00 for total loss. This settlement includes freight reimbursement and the cost of your packages
If you require more coverage, additional insurance may be purchased at 5% of the insured amount up to Manila. Additional insurance from Manila - Provincial Destination is $2.00 per $100 value.
What are the requirements for picking up packages or accepting deliveries?
We require recipients to present two (2) government-issued IDs with photo for pick-up and delivery. Only government-issued IDs (except postal IDs) will be accepted.
Why do I need to include a detailed description of the package when sending shipping instructions?
Always include a detailed description of each item including the value of goods, as required via AES reporting (Automated Export System), Philippine Customs and US Homeland Security Agency to facilitate the shipping process and ensure the security of your package as required.
What are considered prohibited items for shipping?
We STRICTLY PROHIBIT shipment of weapons such as:
- Knives;
- Guns/ammunitions, their parts and accessories (even with legal permits) or replicas, toy guns or any item shaped like a gun or ammunition;
- Any flammable goods and hazardous materials including flammable gas, organic peroxide, oxidizer, toxic materials (pesticides, alike materials), aerosols (spray paint, hair spray), matches, firecrackers;
- Contraband and illegal drugs;
- Radioactive elements, infectious substance, corrosive materials, precious metals (gold, silver, etc.);
- Any kind of currency (paper bills, coins);
- Pornographic materials.
Anyone caught shipping any of these will face legal charges stipulated in Philippine and U.S. laws.
How long can you keep my package?
USA Direct PHL will hold your package for a maximum of 90 days. Unclaimed packages after this period of time will be forfeited.
